Frequently asked questions
The designation is possible on the delivery date and time.
You can specify the date and time after two business days except Saturdays, Sundays, and holidays in a basic point on an order day.
In addition, the order after 12:00 p.m. becomes handled on business day, the following day.
※When it is hoped for sending it in the shortest, I would like it without the designation of the delivery date.
About the order that is different from "an orderer" in "the destination", I take it as a present automatically and I change the mention contents of the statement of delivery and bundle it with a product.
All amounts of money in the statement of delivery become the notation called "***".
In addition, the address of the statement of delivery,
・An orderer: ○○
・The destination: △△
It becomes the notation.
In addition, thank you for your understanding in the one which does not publish it separately of separate mail and the receipt of the statement of delivery beforehand.
Lapping supports the present to a friend and a family.
When lapping is hoped for, I put "a giftwrapping" in a cart with "a product you like", and, please order it.
Because you cannot accept it, approve the cancellation after the order, the contents change beforehand.
Unlike a publication photograph and a different image, returned goods, the exchange by visitor circumstances is not accepted entirely. Please purchase it after consideration on the occasion of the purchase enough.
Yes, there is it. From a product details page as for the re-arrival wanting communication you like [when it was received again, I inform it by an email.] I choose 】 receiving →【 news, and, please register an e-mail address. In addition, in the case of a carrier email, please warn him because there is the case that an email does not reach.
On account of the system, there is not it by the security in = stock to put in a cart.
There is it even if I put it in a cart when other visitors complete an order earlier when it is when I finish selling.
I bundle "the bundling detailed statement (receipt) and the statement of delivery" with a product. Please use that one as a receipt.
■About electronic receipt publication
Of the receipt of the paper do not mail it separately, but the publication of the electronic receipt is enabled.
When you want,
・Address (abbreviation impossibility)
・Proviso (abbreviation impossibility)
Inquiry formPlease inform it more.
I publish an electronic receipt two or three business days later and inform a downloading URL by an email.
By the collective refusal setting of an email transmitted by unwanted e-mail measures and a PC, an email from our store does not arrive.
I receive a domain of "@otonayaki.com" by all means, and, please set it.
Particularly, I would like reception setting after confirmation by all means because an email does not often arrive as for "docomo", "ezweb", the carrier email of "softbank".
In addition, "please confirm an unwanted e-mail folder and a trash box folder once because there is a case to enter an unwanted e-mail folder and the trash box folder in the case of free mail such as "Yahoo! Mail", Hotmail 】", "Gmail", "iCloud".
[reception setting of the email]
・Nationwide (except ※ Okinawa): 750 yen (Tax Excluded)
・Okinawa: 1,390 yen (Tax Excluded)
・Kanto, Kansai, Tohoku, Hokuriku, central part, Shinetsu: 880 yen (Tax Excluded)
・The Chugoku district: 1,050 yen (Tax Excluded)
・Shikoku: 1,150 yen (Tax Excluded)
・Hokkaido, Kyushu: 1,250 yen (Tax Excluded)
・Okinawa: 1,480 yen (Tax Excluded)
Only as for some cats product for POS nationwide: 350 yen (Tax Excluded)
※The delivery to the foreign countries (other than Japan) does not reach now.
It becomes the shipment every order. I cannot send plural orders to 1 packing in a mass.
We do not ship overseas. Please use tenso.com if you wish to ship overseas.
・The credit card settlement (VISA, MASTER, AMEX)
・Paidy next month payment (convenience store / bank)
But, I am enabled.
I use code communication technology called "SSL" (Secure Sockets Layer) to be able to enjoy shopping for relief, security to a visitor in our site to protect personal information and the card information at the time of the order. Information by way of the network is encrypted by using SSL and comes to be transmitted and received safely.
In addition, in us, the credit card information does not hold it for security enhancement.
I let I acquire the credit card information that had you use it last time from the settlement company, and the visitor who was expected to pay it by a credit card before display it.
Because a settlement company having high security manages the cause of the perfect system, as for the credit card information, don't worry.
Of course you canContact FormI hope you'll be able to contact me.I have an interview, etc., so please let me know.
Please use this logo image here when you link to the website.
It is made possible by goods.Contact FormPlease contact me.