How the contract is formed between you and US
| Seller | Joint company eight colors |
|---|---|
| Store manager | Ayako Hatta |
| Head office location | 〒107-0062 5-17 Omotesando Plaza, 5-17-2 Minamiaoyama, Minato-ku, Tokyo |
| Logistics base | 〒270-0202 2188 Sekijukudaimachi, Noda City, Chiba Prefecture Adult pottery distribution center |
| phone number | 03-6625-4088 *Reception hours: 10:00-19:00 (*Excluding weekends and holidays) |
| mail address | contact@otonayaki.com |
| Required charges other than product price | ·consumption tax ・Shipping fee ・Predetermined fee depending on the payment method |
| Regarding delivery |
[Sagawa Express] [Yamato Transport] |
| method of payment | ・Credit card payment (VISA, MASTER, AMEX) ・Amazon Pay ・PayPal ・Apple Pay ・Google Pay ・Shop pay ・Paidy next month payment (convenience store/bank) |
| Product delivery time | Delivery will be Yamato Transport or Sagawa Express. Normally, we will ship the next business day after ordering. It may take more time depending on the purchase situation of the product. |
| About cancellation | Please note that you cannot cancel or change the contents after placing an order. |
| About individual differences of products | All products are handmade, so the size, shape, color, pattern, and texture may differ from one to another. ・Penetration (cracks like patterns on the surface) ・Pinhole (small hole) ・Iron powder (when iron is burnt, it oxidizes into black spots) ・Glaze unevenness Please refrain from purchasing those who do not understand individual differences such as the individuality of the vessel and the expression of the vessel. |
| Handling defective products | If initial defects other than those due to individual differences or damages during delivery are recognized, we will exchange or refund the same product. Please contact us within 7 days of delivery. *However, since the product is handmade, it may not be possible to exchange it for the same item. In that case, we will refund. |
| Return or exchange at customer convenience | Please note that we do not accept returns or exchanges due to customer reasons, such as differences from the pictures or images. Please consider carefully before purchasing. If you return the product due to refusal of receipt, long-term absence, etc., we will charge you the round-trip shipping fee and handling fee. (Courier: 2000 yen) If you do not pay, we will take appropriate measures including legal measures. |